The 9pm emergency
Call answeredCaller rememberedEmergency triagedHanded to TravisBooked
A repeat caller is greeted with their history, not questions they already answered. A true emergency jumps the line.
Phone · SMS · website chat
The phone never rings out.
Brooke answers every inbound call, text, and website chat in seconds. She remembers the customer, qualifies the job, and hands Travis something bookable. She never invents a price.
Brooke Sterling · Office manager · Caliber AI
Included from Command
Calls · day and night
Missed calls, web forms, texts, and after-hours leads. Captured and qualified in seconds.
Calls answered6 of 6
Booked today4
After-hours captured2
Today, handled by the OS
- 9:14 pmAfter-hours call captured and qualifiedAnswered
- 9:16 pmWater heater job booked, Tuesday 8amBooked
- 4:32 pmWeb form lead qualified in secondsAnswered
- 2:05 pmCompleted job, review requestedReview
- 11:40 amQuiet customer follow-up sentFollow-up
- 9:02 amEstimate chase scheduled for ThursdayFollow-up
Illustrative preview. Captured and qualified day or night.
“Every call answered in seconds — the 9pm emergency included.”
Brooke's call board · illustrative preview
0 of 6calls answered
0after-hours captured
0sent to voicemail
A day of her work
What answering actually looks like.
Not a phone tree. Not a script. Each of these is a job she runs start to finish, and every step is on the record.
The missed call that becomes a job
Text back in secondsPhotos requestedJob qualifiedSlot offeredConfirmed
The caller who would have dialed the next name on Google gets a text before they finish scrolling.
After the paid close
Job paidBrooke asks how it wentRough day routed privatelyGood day earns the review ask
Feedback lands with you first. The public review invitation goes out when the answer earns it.
The line she will not cross
What waits for your yes.
Brooke works inside your pricebook and your rules. The edges belong to you.
Waits for you
Prices
She quotes your signed pricebook or she says a tech will confirm. There is no third option.
Waits for you
Texting rules
Outbound texts ride recorded consent. No consent on file, no text — the ask goes in your inbox instead.
Waits for you
The unusual request
Anything outside the playbook — a discount, a warranty edge case, an angry caller — is held for you with the full transcript attached.
Works with
One shop, five coworkers.
Travis
gets every qualified job with the history attached — he writes the booking.
Derek
sees her exceptions and her answered-vs-missed count in the Monday flash.
Claire
takes the payment questions. Brooke never touches the checkbook.
Plumbing
The burst-pipe call at 9pm is triaged as the emergency it is.
HVAC
On a 105° surge day, every call is answered while competitors ring out.
Electrical
The $10k generator lead never goes to voicemail.
Pest control
Reschedules and route-day questions handled without a callback.
Straight answers about Brooke.
She sounds like a good office manager: short sentences, your shop's name, no upsell voice. Homeowners are told they can ask for a person at any time, and that request is honored immediately.
She says so, takes the detail down, and routes it to you or the right coworker. She is built to refuse a guess — an invented answer is treated as a defect, not a save.
Only from your signed pricebook. Anything not in it gets 'a tech will confirm the price' and a note in your inbox — never an improvised number.
No. They call your number, text your number, or use the chat on your site. Nothing to download, nothing to sign into.
Brooke answers from day one — the first voice your customers meet.